Delivery Policy
Effective and last updated: 15 September 2026
1. Serviceability
BazarHut offers local delivery to configured serviceable PIN codes and may offer selected products through All India courier delivery to valid Indian PIN codes outside that local list. The serviceability result, delivery mode, fee and order limits shown in the final checkout quote apply to that order. Service areas, courier reach and capacity may change.
2. Delivery date and window
Local orders require an available delivery date/window. All India courier orders do not use a local slot. After dispatch, the app may show the courier name, tracking number and a link to the courier's tracking service. Courier scans and estimates are maintained by the carrier and may update with delay. Traffic, weather, supply problems, order volume, carrier disruption, safety issues, address access, network failure or events outside reasonable control may cause delay.
3. Customer responsibilities
- Provide a complete, accurate and serviceable address, PIN code, landmark and reachable Indian mobile number.
- Ensure the recipient is available, can answer calls/messages and can safely receive the order during the selected window.
- Tell us about access restrictions and review the items promptly at handover.
- For COD, keep the correct payable amount or available accepted payment arrangement ready.
4. Missed delivery and re-attempt
If delivery is missed because the recipient cannot be reached or is unavailable, we will try to contact you. Where the products remain suitable and delivery is operationally possible, we will arrange a re-attempt in the next available scheduled delivery window. A preferred exact time cannot be guaranteed. If inaccurate information or repeated unavailability causes extra cost, any additional delivery charge will be disclosed before another attempt. If re-delivery is not reasonably possible, the order may be cancelled and refund eligibility will be decided under the Refund & Replacement Policy and applicable law.
5. Handover and order issues
Delivery may be completed to the named recipient or another responsible person available at the supplied address. Please check for obviously missing, wrong or damaged items promptly. Report an issue as soon as possible and preferably within 2 hours through support. Natural variation in fresh produce is not by itself a delivery defect.
6. Partial or failed fulfilment
If stock becomes unavailable, BazarHut will not make a materially different substitution without consent. We may deliver the available items and refund an eligible prepaid amount for undelivered items, or cancel the affected order. If BazarHut cannot deliver a successfully prepaid order at all, the eligible prepaid amount will be refunded under the Refund & Replacement Policy.
7. Contact
For delivery help, contact 8967958739 or anjalibiswas0008@gmail.com and provide the order number and registered mobile number.